Amorino Gelato - Tampa - Tampa, Florida

Artan Karpuzi

Gelato buonissimo ed e il motivo che metto le 3 stelle con riserva di aumentarle nel futuro! E la quarta volta in fila che noi, 2 famiglie di 8 persone ci allontanano dalla fila di più di mezz’ora per la geniale idea (senza offesa) di attendere che lo staff crea quell cavolo di fiore per 10 minuti per gelato mentre uno aspetta per avere un semplice cono o coppetta di 2 o 3 paline fatti in 3 secondi! Ci andrei solo se non vedo la fila. Ps, non sono l’unico a lamentarsi di questo, ma sempre quasi tutta la fila di gente! Grazie!

Luca Filippone

Real delicious Italian gelato!!!!
BUONISSIMO

Viviana Bojorquez

Very cute presentation, worker even came down out of the stand to show me how to order. They do have dairy free (6 flavors). You can mix flavors too. The flower can only be made in a cone fyi

Maureen Logrono

Walked past Amorino and decided to stop by and glad we did! Tyler was great and allowed us to find the right flavor. He gave us great recommendations ? would definitely come back

A C

A Disappointing Experience Despite Tasty Treats

While the gelato at Amorino is undeniably delicious and of outstanding quality, the overall experience at this establishment leaves much to be desired.

To begin with, the ordering process is needlessly cumbersome and convoluted. Customers are forced to use a filthy touchscreen kiosk to begin their order, which is not only unsanitary but also challenging to navigate. However, the kiosk does not allow you to complete the transaction, requiring you to then order with a human staff member. This disjointed process is confusing and feels like an inefficient use of technology.

Speaking of unsanitary conditions, the touchscreen I was required to use was absolutely disgraceful. Covered in smudges, fingerprints, and who knows what else, it made me seriously question the cleanliness standards at this gelato shop. At the very least, the staff should be tasked with routinely sanitizing these shared surfaces between uses.

Another frustrating aspect was the inability to simply receive a receipt for my purchase without first providing my email address. In today's world of rampant spam and privacy concerns, I was uncomfortable handing over my personal information just to get a receipt documenting my transaction.

In summary, while Amorino's gelato flavors are certainly delectable, the overall customer experience is marred by unsanitary conditions, nonsensical ordering procedures, and privacy-invading policies. It's a shame that such high-quality gelato is let down by these operational shortcomings. Despite these negatives, we will be returning since we thoroughly enjoyed the gelato, but we are hopeful this review will help improve the checkout process.

Fredrick Ferguson

You have to learn how to use the machine but it really keeps everything in order. Service is great here and I recommend going here in lieu of any dessert at International Mall, except maybe whiskey cake, and you should still come here after. Wish they had more flavors but it still doesn't change the fact that I go here at least once a week and bring all my friends.

Oscar Arias

Where gelato meets art! This young man behind the counter was very professional, patient, and served our cones with a delicate touch and attention to detail. I really liked the self-serve ordering screens, they made it super easy for us to get in and get out quickly.

K.

Beautiful presentation. It started melting the moment I got it, but it tasted good. Many flavors you see online might not actually be available in the store